Terms and Conditions

The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand.

Swimjoy reserves the right to vary these Terms and Conditions at any time.

Prices displayed for goods are valid only for purchases made through this site. Prices may differ to those in store, but the price will remain as advertised for any item bought through the site. Special prices displayed are valid for the dates specified or while stocks last. All prices are displayed in New Zealand dollars and stock sold in New Zealand is inclusive of GST. Swimjoy reserves the right to alter prices at any time and for any reason. Any variation to an order (once accepted) will result in price adjusting to reflect the variation.
Product Range and Availability
All efforts will be made to fulfil any order placed with Swimjoy, however, we accept no responsibility should we be unable to, for any reason, supply the goods ordered.
Full payment should be made by the customer for any online order via credit card, direct credit or cheque.
Freight Costs and Delivery Charges
Where applicable, the cost of freight will be added onto the sale when the order is made. Swimjoy will contact the customer prior to the processing of the sale.
Goods will not be shipped to a customer until payment has been received in full. Confirmation times will vary depending on the method of payment used.
Swimjoy may withhold delivery of all or any part of an order at Swimjoy’s own discretion.
Variation/Cancellation of Order
The customer may vary or cancel the order if the goods are deemed to be faulty.
Returns of Products/Refunds
Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods:
  • Where goods are being returned due to a fault they must not be damaged any further.
  • Proof of purchase must be provided for the any return of goods.
  • Where a return is due to a fault, damage or shipping mistake, customers will have seven days from the date of receipt of goods to contact Swimjoy.
If the product is faulty or not suitable you may exchange it for the same product or something more suitable providing:
  • The goods exchanged are to the same value or less as the product that was originally purchased.
  • The goods deemed unsuitable are in original condition and not opened or damaged in any way.
Delivery Costs for Returns
Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.
If a return is due to a shipping mistake, fault or product damage, then the costs will be incurred by Swimjoy. Any costs paid by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs. Any costs incurred by a customer and to be refunded by Swimjoy must be reasonably defined as costs that would normally be expected to be paid to return goods using readily available postage cartage services.
Many of our products come with their own manufacturers warranties.
The customer acknowledges and agrees that Swimjoy accepts no obligation or liability for any advice given. Goods are accepted by the customer entirely at the customer's own risk.
For information on faulty or damaged products, please see the relevant sections.
Privacy - Personal Information
Through normal business, Swimjoy may collect customer information including contact and delivery details, purchase history and credit card details.
This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in cases where the information is necessary to carry out the transaction entered into by the customer.
Customer Consent
Customers who do not wish to have any personal information collected and used for any purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.
Access to Personal Information
Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.
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